I think that the concept of user-centered design seems pretty basic, and it is obvious that the ideas that the author talks about in this article are vitally important to anyone considering web design.
I think that the second point that the author made, about knowing your users pinpoints some very important ideas and asks some valuable questions. Even the main question, which asks how much experience users have, is an important one... definitely one that I would not think of.
The point that the author makes about constantly testing for usability is also important. Getting user feedback is important, because its the only way you can really know if your website is meeting its purpose.
I liked these articles, they were basic, straightforward, and easy to read.
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